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Our Toronto Retail Location Is   |  info@torontobrewing.ca  |  (416) 901-3900
 

Customer Service




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Shipping rates are calculated based on:

1) The distance the package needs to travel...

2) The weight and dimension of the package being shipped...




For a rough estimate of your shipping rate, consider how large the item(s) you are ordering are, then compare the size of your order to our zone pricing chart below.

Zone   Envelope Small Box Medium Box Large Box Oversized/Multiple Box(s)
1   $6.99 $9.99 $13.99 $15.99 - $20.99 $25.99 +
2   $9.99 $14.99 $19.99 $23.99 - $28.99 $33.99 +
3   $10.99 $18.99 $25.99 $31.99 - $40.99 $47.99 +
4   Contact Us Contact Us Contact Us Contact Us Contact Us
5   $17.99 $28.99 $48.99 $74.99 - $91.99 $92 +
6   $21.99 $39.99 $79.99 $94.99 - $149.99 $150 +


These are estimates and your specific shipping rate may be different. If the shipping quote you receive seems incorrect, please contact us.
 

Online Order Shipping Policy

Most orders ship within 1-2 business days of the order being confirmed. In the event that an item or part of an order is on backorder, we make every effort to contact the purchaser to notify them and in most cases suggest an appropriate substitution.
 

Local Pickup Policy

We offer free local pickup at our north location:
3701 Chesswood Drive, Unit 115
Toronto ON M3J 2P6
Click here for directions

Once your order is placed, please contact us and arrange pickup as soon as possible. Please allow 24 hour turn-around for orders placed online for local pickup.
 

To view the status of your order, or to view past orders...

Login to your account (click here) and select "My Account" located at the top and bottom of this page. Select "My Orders" from the left navigation to see a list of your previous purchases. You can select "View Order" to see the order or "Reorder" to reorder that order exactly as it is.
 

"On Order" Items

"On Order" means we are currently out of stock but have this item on order with an upcoming shipment. Contact Us if you would like to know when this item will be back in stock or if you need advice on finding a substitution.
 

Online Special Items

Items where "Online Special" is indicated are priced at a special online rate. In-Store prices may vary.
 

Online Liquid Yeast Order Policy

We ship liquid yeast Monday-Wednesday with complimentary ice packs to ensure freshness. Unfortunately, we cannot be responsible for temperature fluctuations during transit, please ship liquid yeast at your own risk. Orders including liquid yeast placed after 5 PM EST on Wednesday, or any time on Thursday or Friday will ship on the following Monday. We do this to ensure the yeast is cold for as much of it's journey as possible. Liquid yeast is best kept cold and even though we ship our liquid yeast with a complimentary ice pack, we don't want it to sit over the weekend at the Canada Post depot.
 

Glass Product Shipping Policy

While we strive to pack glass products very well for shipment, we cannot foresee what may happen to the package in transit. Even though it's rare that anything does happen, Toronto Brewing has a ship at your own risk policy for all glass products.
 

Excellent Service Policy

We take customer service so seriously at Toronto Brewing that we guarantee it. If your experience has not been truly Excellent, please let us know right away!


Return Policy

Toronto Brewing offers store credits or exchanges for returned items, excluding perishable/consumable goods such as yeast, grain, extract, hops, sugar, flavourings, extracts and adjucts. Perishable/consumable items cannot be returned. Shipping costs will not be refunded.

If we receive a return which has been damaged, we may return the item to you without issuing a refund.
 


Payment Options

We accept Visa, Mastercard, American Express, Paypal and Gift Certificates online and we accept Visa, Mastercard, American Express and Gift Certificates in the store. Sorry, no cash.


Addresses

Toronto Brewing North
3701 Chesswood Drive, Unit 115
Toronto, ON M3J 2P6
(Northwest corner of the building)


Wholesale Pricing

Toronto Brewing offers a wholesale catalogue through our wholesale website Microbrewing Canada. Our wholesale requirements are simple, all orders must have a subtotal of $500 after any applicable discounts, some exceptions apply and proof of storefront/brewery/restaurant is required. For more information send us an email here and to apply, click here.


More Information

If you require any additional information or assistance, you can refer to our FAQ section.